ISOC Tier 1 Engineer
Location: Horwich, Bolton
Salary: £28,500 + Benefits
Hours: 24/7 Shift-Based Role
Overview
We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands‑on exposure within a fast‑paced environment, structured training, and a clear path to progress into Tier 2 and beyond. If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you.
Key Responsibilities
* Provide 1st line triage, investigation, and resolution of network and security alerts
* Monitor and support customer environments including routers, switches, firewalls, and related tools
* Escalate issues to Tier 2 engineers where required
* Work closely with customers and internal teams to ensure timely updates and high-quality service
* Maintain accurate incident records and contribute to service improvement
* Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover
* Engage in structured learning and certification programmes to build towards Tier 2 responsibilities
Skills and Experience Required
* A strong interest in networking or cyber security—formal study or self-learning welcomed
* CCNA (completed or in progress) or equivalent foundational networking knowledge
* Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided)
* Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential
* Confident communicator with solid problem-solving skills
* Ability to work in a fast-paced shift-based environment
* Must be a British national and eligible for Security Clearance (PV3)
Shift Pattern and Team
24/7/365 shift rota, typically week‑on/week‑off.
Shifts typically start between 7:30 am‑8:00 am.
On‑call rota included (including weekends and bank holidays).
Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development.
What’s on Offer
Salary: £28,500
* Full training plan with funded certifications (Cisco, Juniper, and security technologies)
* Clearly defined career pathway to Tier 2 roles
* Exposure to a wide range of technologies and customer environments
Comprehensive benefits package includes:
* 23 days annual leave (increasing with service) + your birthday off
* Holiday buy scheme
* Pension scheme
* Death in service cover
* Bonus scheme
* Employee assistance programme
* Cycle‑to‑work scheme, eye care, colleague discounts, enhanced family leave
* Active social calendar and professional development opportunities
Apply Now
If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.
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