This is a remote position.
Quality Checker (Pensions & Investments)
Rate: £300 p/d via Rockford Payroll
Agreed Contractor Rate: £231.07 (Post deduction of all employer costs)
Equivalent Annual Salary: £60,076.99
Net Monthly Pay: £3,727.10
Location: Remote
Hours: Full Time
Start Date: ASAP
Role Overview
We are currently looking for Redress Quality Checkers to work in a results-orientated and process driven environment as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be responsible for conducting accurate completing quality checks on redress calculations for the client and its customers in line with prescribed processes.
Key Responsibilities
* Conduct quality checks on information gathered as part of the data gathering process that Data Gathering, reviewing and interrogating systems to inform redress calculations
* Conduct quality checks on manual redress calculations
* Conduct quality checks on complex calculations
* Conduct quality checks on offer letters written as part of the redress process
* Conduct quality checks on Write payment letters written as part of the redress process
Supplementary Responsibilities
* Learn and understand the process in depth
* Provide support to the wider team and working with the team leaders and senior operations manager to drive a consistent level of quality across all redress calculations
* Collate thematic findings to continually improve quality by suggesting where there are gaps in knowledge and where additional training may be appropriate
* Where applicable, attend client facing meetings and discuss technical aspects of the redress calculations (on a case-by-case basis) e.g. Redress Case Clinic
* Rapidly incorporate ongoing business and process changes into your ways of working and conducting redress calculations
* Act upon feedback from quality checking functions, learning from any mistakes, and rectifying moving forwards
* Support other team members with their redress calculation duties
Experience and Skills:
Essential
* Minimum 2 years QC experience of conducting Redress calculations with a range of calculation tools, including Redress Manager (with investment experience preferred)
* Strong customer focus.
* Excellent attention to detail and accuracy
* Excellent communication and presentation skills
* Ability to work to demanding deadlines
* Ability to attain and maintain specified quality and production targets
* Ability to work remotely/ independently & as part of a rapidly growing team
* Demonstrate an ability to work with honesty, integrity, and trustworthiness
* Maintain high standards of professionalism and competence