Location: Aston, Birmingham
Contract: 3‑month ongoing temporary role
Hours: Monday to Friday, 9:00am–5:00pm
Pay:
• First 12 weeks: £ per hour + holiday allowance (£ total)
• After 12 weeks: £ per hour + holiday allowance (£ total)
Working Pattern: Hybrid / On‑site / Out on Visits
Driving: Required
Your newpany
Birmingham City Council is one of the UK’s largest local authorities, delivering vital housing services to residents across the city. You will join the Housing Solutions team based at Barry Jackson Tower, supporting households in temporary amodation and helping residents navigate their route towards settled housing.
Your new role
As an Assistant Housing Officer, you will support vulnerable residents living in temporary and bed‑and‑breakfast amodation. Your role will involvepleting two weekly surgeries across B&B locations, meeting residents face‑to‑face, discussing tenancy matters, and supporting them with housing‑related needs. You will visit annexe amodation to collect signed licence agreements,plete suitability assessments, and help residents access benefits, housing applications, and wider support services.You will also assist with addressing resident conduct and behaviour issues, which may include issuing warning letters and managing challenging conversations. A key part of the role is ensuring residents understand their responsibilities, maintaining consistentmunication, and providing clear guidance to help them move forward.
What you'll need to succeed
To succeed in this role, you will need strong interpersonal skills, confidence dealing with the public, and the resilience to manage challenging or sensitive situations. You must be able to set expectations clearly, handle conflict professionally, andmunicate both empathetically and assertively. Strong organisational skills and the ability to manage your own caseload are essential, as is confidence using IT systems. A full driving licence is required, as you will be travelling to multiple sites across the city.
What you'll get in return
You will receive apetitive hourly rate with an uplift after 12 weeks, hybrid working, and the chance to work directly with residents who need crucial support. This role offers valuable frontline experience within a major local authority, with varied responsibilities,munity impact, and opportunities to build a strong career foundation in housing services.