Were looking for an experienced HR professional to lead and support a busy casework function within a large, complex organisation. This is a hands-on role where youll oversee complex employee relations matters, support casework advisors, and ensure high-quality, consistent HR advice across a range of sensitive issues. The Role Manage complex and sensitive HR casework including disciplinary, grievance, sickness, performance, and whistleblowing matters Provide leadership, guidance, and oversight to a team of casework advisors Support and advise at formal hearings and appeals Ensure consistent application of employment law, policies, and procedures Review and improve casework processes to drive efficiency and service quality Work closely with senior stakeholders, trade unions, and external partners Contribute to service improvement, policy development, and performance management What Were Looking For Strong generalist HR background with significant experience in complex case management Proven experience supporting formal hearings and advising panels Confident managing or mentoring HR teams in a fast-paced environment Solid knowledge of UK employment law and its practical application Ability to handle sensitive situations with professionalism and sound judgement Strong communication and stakeholder management skills Why Apply High-impact role within a complex and rewarding environment Opportunity to influence service delivery and improve processes Work alongside experienced HR professionals and senior leaders