Beauty Consultant Birmingham - House of Fraser, Solihull - Part Time 22.5 hours / 3 days
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and Assistant Managers, you will ensure the development of your sales while guaranteeing excellent customer service.
Customer Service
* Provide your customers with a unique experience by creating a sincere bond: warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
* Develop a unique customer experience and irreproachable service: active listening, personalized services and proposals (make-up, skincare, perfume consultation), storytelling.
* Build a regular clientele and develop local and international clients using tools like clientelling, phoning, and store animations.
* Participate in and propose actions based on customer satisfaction questionnaires.
Sales Development
* Apply the Guerlain selling method.
* Achieve and follow up on individual and team objectives.
Team and Store Engagement
* Embodies Guerlain's values and fosters team spirit.
* Participates in briefings and shares information.
* Contributes to the smooth operation of the counter, respecting retail excellence and sales procedures (checkout, merchandising, stock management).
* Maintains grooming standards (uniform, makeup, hair, manicure).
Join a World of Exploration
Guerlain has been exploring, innovating, and sublime for 190 years in Perfume, Skincare, and Make-up. Our teams are driven by creativity, audacity, and a culture of "why not". We value diversity and are committed to sustainable development, preserving our heritage while embracing innovation.
Profile
Hard Skills
* Innate sense of customer service and interpersonal skills.
* Result-oriented with a taste for challenges and sales.
* Service skills in a luxury environment.
* Ability to listen and advise.
* Knowledge of business management applications.
Soft Skills
* Dynamic and empathetic.
* Exemplary in procedures, attitude, presentation, and communication.
* Team spirit.
* Respect for confidentiality.
Remuneration & Benefits
We value diversity and offer opportunities to learn through our training programs, along with a competitive salary, excellent benefits, recognition incentives, and brand discounts.
#J-18808-Ljbffr