Are you passionate about customer service and ready to learn something new?
We're looking for
Two
motivated
Estimators
, supporting customers and colleagues across the
Northern Regions
- working within our business wide estimating function and your counterparts in the South/ South East Region.
Pricing of customer enquiries at Tender Stage for the business within the estimating function, providing a high level of customer service, increasing the value of material priced per project for both customer & keyline, providing alternate product solutions and collating and sharing project information. Supporting our customers and thus Keyline to win more work, more profitably.
This role is based out of our Glasgow Keyline branch
Principal Accountabilities:
* Either via the account manager or customer, the receipt and timely and accurate pricing of customer tender enquires in full.
* Follow an accurate and consistent approach in terms of the logging, quote raising and tracking process of each Tender as per the ways of working
* Estimators are to liaise with customers and branches where required for each Tender enquiry, any events which affect customer service are to be escalated to within the Management structure accordingly.
* Utilise & request drawings and additional customer information to increase the value of material priced where possible, cross checking via same enquiry via other customer accounts. Offering margin enhancing alternatives.
* Answer / raise general queries within the team to maintain a collaborative and progressive working environment, supporting counterparts and team members as required.
* Able to articulate and actively promote the service to our branch/office network and prospective clients to ensure new and repeated interaction
* Manage supplier interactions, to provide comprehensive options for the customer (inc alternatives) whilst managing workload to ensure supplier quotations are returned on time to meet customer return date.
* Identifying and sharing information provided by our customers enquiry including project intelligence, linking documents and quotes to projects and sharing with colleagues via Sales Hub CRM as part of our way of working.
What you'll need to have/be:
* Excellent customer service skills
* Experience of / or a willingness to learn about our industry
* Confidence to work in a fast-paced, deadline-driven environment
* Excellent communicator and ability to identify and understand customer needs.
* Good organisation skills.
* High level of self motivation.
What's in it for you?
Not Sure you Qualify? We're driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you're interested in this opportunity but your past experience doesn't align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
We'll also equip you with a benefits package that grows as you grow with the company:
* Competitive bonus
* Save-as-you-earn scheme
* Buy-as-you-earn scheme
* Contributory pension scheme
* Life assurance
* Colleague discount across a variety of Group businesses including 20% off at Toolstation
A bit about us:
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 19,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way
You be you, it makes us, us