Group1 Reading is looking for an Aftersales Manager.
Your role
Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.
You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.
What you’ll do day-to-day:
* Meet key performance indicators and targets for the service and parts departments
* Look for opportunities to increase efficiency of the Aftersales operation
* Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
* Work with your team to develop understanding and implementation of a customer-focused environment, setting clear targets for the team
* Respond promptly to any customer complaints and ensure timely and correct resolution
* Maintain rigorous control of costs, stock and budget
* Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
Your profile
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
* Previous experience in a managerial role in a customer-oriented department
* Ability to develop and monitor budgets
* Previous experience in a target-driven role
* An understanding of marketing processes and development of pricing strategies
* Up-to-date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
* A customer-focused approach
* Excellent communication skills – with the ability to negotiate and influence
Rewards
* 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
* Retail discounts that save you money every day
* Gym discounts, cash healthcare plans, and a cycle-to-work scheme
* Car discounts for new and used purchases and servicing
* Flexible pension scheme to support your financial future
* Family-friendly policies that help you spend more time with the people that matter
* A wellbeing programme to support you and your family
* Ongoing recognition from your peers and leadership team
* A community volunteering day
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