Overview
Join to apply for the On-site Deskside Support (Walton Oaks) role at TieTalent
We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, and thrive in a fast-paced regulated environment.
Responsibilities
* Working on behalf of DXC Technology.
* Providing wide ranging Deskside support to end users in office environments
* Work to resolve issues accurately and efficiently, within set targets and in a professional manner
* Maintain a dedicated commitment to service quality & customer experience
* Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
* Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly
* Work well within the client environment
* Ensure that all activity is accurately documented and recorded in line with ITIL practises
* Contribute to the creation and up-keep of Knowledge Base Articles
* Be comfortable working in a highly regulated environment, adhering to local and global policies
* Work healthily and safely, in accordance with DXC training and policies
* Adhere to all IT Asset Management procedures & policies
* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks
* Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
* Work comfortably in comms areas and data centres, providing Hands and Eyes support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
* Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients
Essential Skills
* Ready to learn and face new challenges
* Excellent written and verbal communication skills
* Ability to work independently and as part of a small team
* Ability to work well with global teams
* Experience of working in Desktop support role (3yrs+)
* Tested software and hardware troubleshooting skills
* Experience of supporting Windows 10
* Experience of supporting Microsoft Office suites including Office 365
* Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
* Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
* Server Hardware support experiencing (racking & providing Hands & Eyes support)
* Printer hardware knowledge
* Willingness to support essential out of hours work when required
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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