Student Engagement & Experience Manager
About The Role
This is a unique opportunity to directly shape and enhance the undergraduate student experience in one of the UK’s leading business schools.
A degree from the School of Management offers students more than just academic achievement; we provide comprehensive support across academic, employability, and wellbeing areas to help every student reach their full potential. The Student Experience and Engagement Manager plays a pivotal role in ensuring that all undergraduate students feel included, supported, and connected throughout their journey.
As Manager, you will lead a team of Student Experience Officers, providing strategic and operational leadership and direction. You will bring insights from the higher education sector and ensure high levels of expertise in student engagement and support, helping us maintain our reputation for excellence.
It is essential that our ideal candidate has experience from a higher education setting in a role focused on supporting and enhancing the student experience. We value inclusive approaches to student learning and development, and embedding the student voice in all our activities, so expertise in these areas is highly sought.
As the Manager of a busy and dynamic team, you will need to demonstrate confident leadership and interpersonal skills to influence, motivate, and support others. Equally important are high levels of empathy and understanding, ensuring that both students and colleagues feel heard, valued, and supported.
About You
* You will have a strong understanding of university quality assurance policies and their significance.
* You will be culturally sensitive, with experience supporting students from diverse backgrounds.
* You will demonstrate excellent working knowledge and application of IT and digital technologies, including the ability to manipulate, analyse, and present data.
* You will be able to work independently and collaboratively within a small team.
* You will effectively organise a busy workload and prioritise tasks to achieve positive outcomes.
* You will be innovative and creative in your thinking, with a keen interest in developing ideas into initiatives that continually enhance the student experience.
Further Information
This role is offered on a full-time (36.5 hours per week), permanent basis.
For an informal discussion about the role, please contact Sanchia Jones (Head of Undergraduate & Assessments Operations) at sj782@bath.ac.uk. Please ensure you submit your application through the university website.
We celebrate diversity and are committed to equality. Our university has staff from over 60 nations and holds a Silver Athena SWAN award. We encourage applications from all genders, backgrounds, and under-represented groups, believing diversity enriches our community.
We are dedicated to maintaining a safe environment and are a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, and an autism-friendly university, supporting disabled staff and students.
What We Can Offer You
* Free counselling services through Health Assured
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Staff discounts at Team Bath gym, postgraduate tuition fees, and language courses
* Generous pension schemes and annual leave with discretionary days
* Professional development opportunities including Apprenticeships and LinkedIn Learning
* Free entry to the Holburne Museum in Bath
* Local discounts and a family-friendly workplace
* Relocation allowance, visa reimbursement, and interest-free loans for immigration expenses
Learn more about our benefits and hear from our staff in our videos and social media channels.
Further Details
* Job Description & Person Specification
* Terms and Conditions of Employment
Right To Work In The UK
We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee visa sponsorship. All offers are conditional on meeting right-to-work requirements. More info is available on our support webpage.
Anonymous Shortlisting
We aim to reduce unconscious bias by removing personal details such as your name at the initial shortlisting stage to promote an inclusive and fair assessment process.
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