Overview
Job Title: Repairs Planner
Location: Sittingbourne, ME10
Salary: £30,000 PER ANNUM
Sector: Social Housing
8-5 Monday-Friday FULL TIME OFFICE BASED. MUST HAVE SOCIAL HOUSING EXPERIENCE
The Role
We're looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.
Working in a fast-paced environment, you\'ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives\' time is used productively while delivering a high-quality service to residents and clients. You\'ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.
What You\'ll Do
* Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
* Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
* Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
* Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
* Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
* Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
* Ensure operatives are correctly using and updating PDAs and digital systems.
* Act as the key communication link between residents, operatives and client teams.
* Maintain accurate records, notes and job updates across all systems.
* Support the wider scheduling team, providing cover during absences where required.
Skills, Knowledge & Experience
Essential
* IT literate, with confidence using scheduling and job management systems.
* Excellent telephone manner and communication skills.
* Strong attention to detail and ability to prioritise workload.
* Ability to work to tight deadlines in a busy environment.
* Experience in scheduling, planning, administration or high-volume customer service/call handling.
Desirable
* Experience within social housing, repairs or maintenance environments.
* Knowledge of repairs and maintenance terminology and KPIs.
* Experience using systems such as ROCC, Opti-time or DRS.
If you feel as so this REPAIRS PLANNER role is suitable to yourself, please email your CV to
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