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Job Title: Technical Analyst - 3rd Line Support
Contract Type: Fixed Term Contract
Salary: £50,000
Office Location/Working Policy: London - Onsite, 5 days a week.
Working Hours: 9am to 5pm
What to wear: Smart casual
The Role:
The broad scope of the role involves providing technical support for all infrastructure, including Server and storage. Mainly focusing on networks, telecom, security and firewall maintenance.
To develop, maintain, continuously improve and support both internal and client-facing IT infrastructure.
Role Responsibilities:
* Help create the pool of knowledge for all IT infrastructure.
* Take ownership and manage network related Service desk tickets, ensuring tickets are processed efficiently and effectively.
* To assist in the technical design of both hardware and software infrastructure.
* Maintenance of ongoing compliance and key controls such as threat monitoring, rule-base reviews and network device/firewall firmware patching
* Interpretation and implementation of BAU firewall changes
* Help deliver strong IT Service Availability
* Be active team member of server / support engineers.
* Ensure good change management is implemented and adhered to
Desktop support team:
* Help mentor a team of desktop support engineers.
* Ensure effective escalation of requests between desktop and Infrastructure support teams
Patch Management:
* Responsible for the deployment of patches and updates for windows operating systems, applications, and other software. This involves assessing the impact of patches, testing them in a controlled environment, and deploying them in a timely manner to minimise vulnerabilities.
Ensure effective measuring of patches:
* Applications are upgraded or patched to resolve vulnerabilities without causing any adverse effects or disruptions to the applications or systems
* The percentage of systems that have successfully applied the latest patches within the designated timeframe.
* The time taken to deploy patches from their release to their successful installation on the target systems.
* The time it takes to address critical vulnerabilities after the patch is made available.
Infrastructure support team
* Be active team member of support teams during Windows 11 Role out and VMware and Exchange Upgrades.
* Ensure change management is implemented and adhered to.
* Help mentor create the pool of knowledge for all Windows 11 infrastructure.
Technology:
* To assist in the technical design of secure hardware and software Infrastructure projects.
* Manage and oversee security related projects.
* Keep up to date on the standard software currently in use and on the relevant new software becoming available.
Skills, Knowledge & Experience:
* Strong / expert knowledge of Active Directory (on-Prem), working with DNS / DHCP designs, Exchange 2019 (On Prem) and Endpoint Management
* Strong / expert knowledge VPN software & certificates, VMWare 7.x / 8.x
* Strong GPO implementation create baselines for Windows operating systems
* Strong knowledge local firewalls /DLP (best practices to lock down workstations).
* Rapid 7 IDR and Rapid 7VM would be an advantage.
* Experience with PowerShell scripting on Windows systems is strongly desired
* Experience securing a Windows platform and a track record of remedying complex technical issues
* Hands on experience with built-in protection technologies for securing Windows platforms (auditing, monitoring and event logging, disk encryption, application control, host-based firewalls
* Hands on experience with Windows core infrastructure (AD, PKI, DNS, MSSQL, GPO etc.), and Endpoint Security (AV, Anti Malware, EDR, Vulnerability scanning, Patch Management)
* Strong knowledge of TCP/IP, DHCP, DNS, SFTP, FTP, SMTP and SNMP.
* Strong knowledge and understanding of VMware server virtualization
The Interview Process:
️Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.
First interview: A video call over MS Teams with the Hiring Manager.
????Second interview: A video call over MS Teams or F2F interview onsite at one of our offices (this can sometimes involve a task or presentation).
About Acora
We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Our mission is to unleash the potential of people through amazing IT experiences.
At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way.
#1 BE THE BEST YOU CAN BE
We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.
#2 WE DO WHAT WE SAY
When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.
#3 TOGETHER WE WIN
Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team
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