Clinical Support Vacancy – Ellis & Thompson, Cobham, Surrey
At Ellis & Thompson, we pride ourselves on delivering exceptional eye care and the highest standard of customer service. Located in a highly affluent area of Surrey, we are a fully private, independent, luxury optician offering exclusive, tailored eye care solutions in a stylish and contemporary setting. Our team is committed to providing personalised and cutting-edge optical services, combining expertise with elegance and innovation.
You will also receive:
1. No Sunday or bank holiday working
2. Access to Simply Health (claim cashback on healthcare purchases) =
3. Retail discounts
4. Cycle to work scheme
We offer a range of benefits designed to support your wellbeing, development, and work-life balance
About the Role
We are looking for a full-time or part-time Clinical Support to join our team in Cobham, someone who is passionate about delivering an exceptional patient experience while supporting the clinical team. You’ll be central to the patient journey and ensuring every step of the process is smooth and well-organised.
You’ll also support patients with pre-screening and assist with frame dispensing, helping them feel confident, comfortable, and cared for.
This is a role for someone who genuinely enjoys helping people and takes pride in delivering honest, professional advice. Our ideal candidate builds trust with patients, supports the team, and ensures our service is seamless from start to finish. You’ll have the time, tools, and encouragement to do your job to a high standard, without feeling rushed or pressured. Collaboration is key here – you’ll be the central link that keeps the practice running efficiently while making every patient interaction smooth and positive.
Key Responsibilities:
5. Front-of-house and administrative duties
6. Pre-screening and assisting in ophthalmic diagnostics
7. Maintaining high standards of store presentation
8. Supporting the clinical and dispensing team with the day-to-day running of the business
9. Work closely with patients to understand their lifestyle and vision requirements, ensuring they receive tailored optical solutions.
What We Are Looking For:
10. Experience in retail or customer service
11. Strong communication and customer service skills with a passion for exceeding client expectations.
12. A keen eye for detail and an interest in fashion, with the ability to offer personalised styling advice.
13. A team player with a positive attitude and the ability to work well within a close-knit team.
14. Ability to stay calm under pressure and manage multiple priorities.
15. An all-round team member willing to do high-end dispensing as well as admin responsibilities and clinical support.
Additional Information:
16. This role requires you to work Saturdays