Yardi is a global software company providing innovative
property management solutions and services in every real estate market. We are
focused on providing our customers with superior products and outstanding
customer service. We are passionate about technology and believe work should be
fulfilling and fun! We are committed to our customers, employees, and the
communities where we live.
We are looking for motivated, enthusiastic team players with
great customer service skills to provide consultative, implementation, system
support, and professional services to a portfolio of assigned Yardi clients!
What you will do
1. Advise and institute best
practices relevant to clients in the application of Yardi products
2. Consult with and provide
direction to software end-users; assists end-users with the day to day
operation of system software including financial reporting, accounting,
and daily business operations
3. Serve as a knowledge
expert resource for specific user application(s) and as such is the point
of escalation for many application specific issues
4. Identify ongoing
application systems issues for assigned applications and initiate the
communication of revisions and best practices
5. Perform system and
business process reviews and other services reviews to identify
inefficient processes and makes sound recommendations for client
productivity gains through the use of Yardi software
6. Manage continued software
integrations, maintenance, and updates in collaboration with clients
7. Research, analyze, and
resolve software functionality and reporting problems for clients
8. Identify when client
issues need to be escalated and determine the appropriate support
resources for problem resolution
9. Evaluate company resources
and software functionality in connection with prioritizing and responding
to client requests; provide recommendations and informed direction to
clients regarding ancillary products and services that align with client
business and operational needs and goals
10. Collaborate internally
with analysts, designers, programmers, sales, and marketing with a focus
on meeting client needs and maintaining high-level customer service
standards; complete special projects related to department training and
client support; and perform other Yardi duties as assigned
What you need to have
11. Bachelor’s Degree in
Business, Finance, Math, or Computer/Engineering Sciences or equivalent
experience in the property management industry
12. Yardi domain experience
and/or has demonstrated an ability to independently manage and resolve a
variety of Yardi client issues and requests
13. Demonstrate successful
collaboration with Cloud Services, development, and escalation teams
14. Independent, sound
decision making and problem-solving skills
15. Excellent written and
verbal communication skills
16. Client-centered commitment
and focus
17. Competence in some of the
following areas, relational databases, and SQL.
18. Proven ability to treat
all employees and clients with respect and dignity.
19. Understanding of property
management industry and best practices
20. Working knowledge of
accounting practices
21. Ability to meet critical
deadlines and prioritize multiple tasks in a fast-paced environment.
22. Collegial, team-oriented
disposition with the desire and ability to establish cooperative working
relationships with employees at all levels within Yardi, outside of Yardi,
and with clients.
What would be helpful have?
23. Ability to configure and
manage networks and peripherals.
24. Experience with HTML/Cloud
Services
WhAt you get as a Yardi Employee
25. A great place to work with
fantastic people.
26. Ability to learn new
technology and develop professionally.
27. Competitive compensation
28. Comprehensive benefits –
Medical/dental, paid time off, sick time, paid holidays, profit sharing,
life insurance, and more!
At Yardi, we’ve created a team of over 9,000 employees in
over 40 locations around the globe dedicated to making great real estate
software products and fostering a collaborative work environment. Yardi is a
place where people with a wide variety of cultural and life experiences come
together to make a difference. Our corporate culture stresses integrity,
respect, trust, responsibility, and fun! Come join our growing team!
All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.