Care First Recruitment are currently recruiting for Customer Service Advisor in Housing Services
Location: various London boroughs
Contract Type: Temporary
Hours: full time 35/36hours per week
Salary/Rate: £15.21 to £22
About the Role
We are seeking a Customer Service Advisor to join the Housing Services team within a local authority. This role is key to delivering a high-quality, customer-focused service to residents, supporting a wide range of housing-related enquiries.
You will be the first point of contact for residents, providing advice, resolving queries, and ensuring issues are handled efficiently and professionally.
Key Responsibilities
1. Respond to customer enquiries via phone, email, and face-to-face contact
2. Provide advice and information on housing services, including repairs, tenancy, and rent queries
3. Log and manage service requests, ensuring timely resolution
4. Liaise with internal teams and external partners to resolve customer issues
5. Maintain...