Location: St. Albans, AL1 Salary: £38,000 - £40,000 Working Hours: Monday- Friday (8:30am-5:30pm) Job Code: MJ2210 Helpdesk Manager I am currently representing a well-established Building Services firm in St. Albans who are looking for an experienced Helpdesk Manager to lead their busy operations team. My client has been a specialist in the sector for over 30 years and requires a proven manager who has a track record of leading helpdesk or dispatch teams within Facilities Management. This is a hands-on role where you will take full responsibility for the department, ensuring high service levels are maintained across their commercial contracts. This is a great move for a dedicated manager who thrives in a fast-paced environment and has the experience to lead a team, manage client relationships, and hit performance targets. Key Responsibilities: * Oversee the day-to-day helpdesk operations, including coordination for out-of-hours service delivery. * Monitor and report on Service Level Agreements (SLAs) * Conduct regular team appraisals and provide ongoing support to helpdesk operators. * Generate periodic contractor and performance reports for the management team. * Manage the end-to-end quotation process, including the generation of quotes and tracking of financial approvals. * Oversee the administration of maintenance contracts and service agreements. * Liaise with Contract Manag...