Job Description
A global technology organisation is looking for a Senior Application Support Analyst to join their growing Edinburgh-based team. The company provides critical infrastructure and software to major financial institutions worldwide and is currently experiencing significant growth, making this a great time to join.
This is a client-facing senior role within a global product support function, supporting a Security Finance and Collateral Management platform used by customers across international markets.
What you'll be doing:
You'll sit at the heart of a globally used, business-critical platform. You'll also take full ownership of incidents, service requests, problems, and changes, acting as a trusted point of contact for key clients while leading the response to major incidents and complex technical challenges. Working closely with Level 3 engineering teams and engagement managers, you'll play a pivotal role in keeping systems running smoothly for financial institutions around the world. Beyond day-to-day support, you'll help shape how the service operates by driving process and product improvements, influencing best practice across international teams in the UK, North America, Asia, and Australia, and mentoring junior analysts as the ...