Position Description:
At CGI, we empower our clients to transform how they serve their customers and communities — and as a Dynamics CRM Architect, you’ll be at the heart of that change. You’ll design and deliver innovative CRM solutions that drive measurable business outcomes, enabling organisations to operate smarter, faster, and with greater impact. In this role, you’ll shape the future of digital services across industries, collaborating with talented peers in an environment where your expertise is valued, your creativity is supported, and your ownership of solutions makes a lasting difference.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Your future duties and responsibilities:
In this role, you will lead the design and delivery of enterprise-scale Dynamics CRM solutions, shaping architectures that meet both technical demands and business goals. You’ll work closely with clients to understand their needs, translate them into innovative designs, and ensure successful delivery from scoping through to implementation.
You’ll take ownership of solution architecture, provide guidance on modern technologies, and bring together cloud, CRM, and business expertise to deliver lasting value. Collaborating with CGI colleagues, you’ll have the opportunity to drive new ideas, influence strategy, and make a visible impact on projects that matter.
• Lead & innovate: Shape Dynamics CRM solution designs to align with client strategies.
• Develop & deliver: Create architecture documentation and guide technical delivery.
• Optimise & automate: Leverage Azure and Power Platform to enhance business outcomes.
• Advise & support: Engage in pre-sales activities, presenting technical solutions and value.
• Collaborate & grow: Work alongside diverse teams, sharing knowledge and learning new technologies.
Required qualifications to be successful in this role:
To succeed in this role, you should bring proven expertise in architecting and delivering large-scale CRM solutions, with strong knowledge of Dynamics, cloud environments, and enterprise architecture. You’ll combine technical depth with strong business acumen, and thrive in collaborative, client-facing roles.
Essential:
• Extensive experience implementing large Dynamics CRM solutions.
• Strong knowledge of enterprise architecture and business solutions deployment.
• Proven ability to assess feasibility of integrations and migrations from non-Microsoft platforms.
• Demonstrable Dynamics SaaS administration and on-premise installation experience.
• Proficiency in Azure and Power Platform solutions.
• Advanced business knowledge in CRM, Marketing, or Field Services domains.
• Solid understanding of IaaS, PaaS, and SaaS models.
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