Barclays is seeking a highly skilled and collaborative Onboarding Senior Subject Matter Expert to help shape and support the future of customer onboarding within the Payments space. This is a key role in designing and delivering advanced models and analytics to enhance decision-making and operational effectiveness, while supporting seamless onboarding journeys.
To be successful as an Onboarding Senior Subject Matter Expert, you should have experience with:
* Data science, modelling, analytics, or onboarding, particularly within Payments or Financial Services.
* Industry insight into customer onboarding and the wider payments lifecycle.
* Excellent communication skills, with the ability to engage confidently across functions.
You may be assessed on key skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role will be located at our Northampton or Sunderland office.
Purpose of the role
To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution.
Accountabilities
* Support day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading, and issue resolution.
* Collaborate with clients and front office teams to gather Customer Due Diligence information/evidence to onboard or refresh a client's KYC in line with policy.
* Work with teams across the bank to align and improve Wholesale Onboarding processes.
* Identify areas for improvement and recommend changes to Wholesale Onboarding processes.
* Develop and implement procedures and controls to mitigate risks and ensure operational efficiency.
* Create reports and presentations on onboarding performance and communicate findings to senior stakeholders.
* Stay updated on industry trends to implement best practices in Wholesale Onboarding.
* Participate in projects to enhance onboarding efficiency and effectiveness.
Analyst Expectations
* Perform activities timely and to a high standard, fostering continuous improvement.
* Possess in-depth technical knowledge and experience in the area of expertise.
* Understand core principles and concepts within the area.
* Lead and support a team, guiding professional development and resource allocation.
* Demonstrate leadership behaviors such as listening, inspiring, aligning, and developing others.
* Develop technical expertise and act as an advisor if in an individual contributor role.
* Impact related teams and partner across functions.
* Take responsibility for operational processing results and escalate breaches appropriately.
* Embed new policies and procedures related to risk mitigation.
* Advise on decision-making within the area of expertise.
* Manage risks and controls, ensuring compliance with rules and regulations.
* Understand how the sub-function contributes to organizational objectives.
* Make evaluative judgments based on factual analysis, paying attention to detail.
* Resolve problems using technical experience and precedents.
* Communicate complex information effectively and build stakeholder networks.
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