Summary
Assisting the production team with the planning of work to ensure customers receive their goods when requested.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday to Thursday 08:00 - 16:30 Friday 08:00 - 14:00
37 hours 30 minutes a week
Start date
Monday 24 November 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Overall, Purpose of job:
* Assist with logging and reporting NCR’s (Non-Conformance reports)
* Assist with reception duties (phone & clients)
* The release of manufacturing packs in-line with production and delivery programmes
* To work closely with the Operations Coordinator and Production Planner where any potential liability may occur relevant to areas mentioned in 1
* Attendance of meetings as required
Responsible to: Operations Coordinator and Production Planner:
Roles & Responsibilities:
* Process manufacturing packs
* Assist with logging and reporting Internal NCRs for internal review to Errors that effect operations due to design, engineering, or processing, these are logged, and an NCR is raised and issued to the responsible party
* Assist in processing manufacturing packs including producing all stickers for MCS’s as to remove this task from team leaders
* Answering phone and assisting with queries
* Filing of paperwork
* Assisting with other general admin requirements as and when required
* Assisting in maintaining our ‘Work in Progress’ spreadsheet
* Assisting with Stock take
Areas of Key Responsibility:
* Manufacturing pack release including generation of standard cutting lists
* Manufacturing reporting Quality control
Key Result Areas:
* On time production and delivery
* Customer satisfaction
* Continuous improvement of manufacturing facility
Where you'll work
Frameclad Ltd
Building 40, Third Avenue
The Pensnett Trading Estate
Kingswinford
DY6 7UP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
You will not be required to attend Dudley College for any day release during your apprenticeship programme. All training will take place in the workplace.
* You will be assigned an assessor who will visit you every 8 weeks in the workplace to support you on your apprenticeship
* If you have not achieved English and maths at grade 4/Level 2 Functional skills or above, you may be required to resit these alongside your apprenticeship
More training information
You will receive on the job training from your employer.
Requirements
Desirable qualifications
GCSE in:
* English (grade C/4/Level 2 Functional Skills)
* Maths (grade C/4/Level 2 Functional Skills)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills