Shop Manager – Sue Ryder Charity shop, 1-3 Canongate, Jedburgh TD8 6AP. 37.5 hours per week over 7 days. £12.80 per hour plus rewards and benefits.
Overview
Sue Ryder is one of the largest charity retailers in the UK, operating more than 400 shops. Each sale provides funding to deliver over 2.7 million hours of medical, practical, bereavement and emotional support each year to people around the world. The Jedburgh shop is a long-standing part of the community, offering a range of clothing and items to all budgets.
About you
Are you an experienced proactive shop manager with strong retail skills? We are looking for someone who can lead a volunteer team, drive sales, and engage the local community to generate donated stock.
Key Responsibilities
* Use retail experience to drive business, push sales and achieve targets.
* Lead the team to deliver excellent customer service to donors and customers.
* Work with the local community to secure sufficient donated stock.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high merchandising and housekeeping standards, prioritising health and safety.
* Manage effective stock processes, ensuring the shop is well merchandised with fresh seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Manage stock processes via the Epos system.
Minimum Essential Criteria
* Customer service experience.
* People‑management experience (reviews, 1:1s, volunteer recruitment, team meetings).
* Experience with KPI and target setting.
* Strong IT skills (administration, e‑mail, instant messaging, video calls).
* Organisational skills.
* Lone‑working experience.
Desirable Criteria
* High‑street or charity retail managerial experience.
* Health and safety knowledge.
* Basic Microsoft Office competency.
* Background in high‑street retail, leisure or hospitality.
* Experience with merchandising and stock rotation.
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer‑a‑Friend scheme – £250 payment.
* Enhanced maternity, paternity and adoption pay.
* Enhanced sick pay.
* Electric Vehicle scheme.
* Healthcare Cash Plan to claim back routine healthcare costs.
* Death in Service benefit.
* 10% discount on new goods online at shop.sueryder.org.
* Structured induction programme and learning & development opportunities.
* Access to employee support programme.
* …and more.
Our Commitment to Equity, Diversity and Inclusion
We recognise that a diverse workforce enables us to provide the best care and support. Sue Ryder is committed to encouraging equity, diversity and inclusion by eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and people with disabilities.
As a Disability Confident committed employer, we support the ‘Offer an Interview’ scheme, offering interview opportunities to disabled applicants who best meet the minimum essential criteria. Shop accessibility: stairs down to storage area and toilets.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
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