Job Title: Scheduling Operations Planner
Location: Eastleigh, SO50 6AD
Hours: 37 hours per week
Salary: Up to £19.50 per hour (umbrella rate)
Contract: 12-week temporary contract – Permanent after this
About the Role
We are currently seeking a highly organised and proactive Scheduling Operations Planner to join a busy repairs and maintenance team. This role is ideal for someone who thrives in a fast-paced environment, is confident managing multiple priorities, and enjoys delivering excellent customer service.
The successful candidate will be responsible for planning and coordinating the daily schedules of trade operatives, ensuring that all repairs and maintenance works are allocated to the correct trade at the right time and location. You will play a key role in optimising schedules to maximise productivity, minimise travel time, and deliver a seamless service to customers.
Key Responsibilities
Plan and manage multiple operative diaries, ensuring all scheduled jobs are completed efficiently.
Optimise workloads by reallocating jobs between trades to ensure maximum output and right-first-time delivery.
Deliver outstanding customer experience for residents, ensuring response repairs are completed within SLA.
Handle inbound and outbound calls and emails from operatives, contractors, customer experience teams, and residents.
Arrange follow-on appointments with customers for multi-visit jobs.
Liaise with suppliers and contractors to arrange materials, scaffolding, skips, and other requirements.
Prioritise appointments for customers flagged as vulnerable, ensuring both customer and operative safety.
Carry out administrative tasks including updating job stages, using reports for scheduling, monitoring emails and CRM contacts, outsourcing to contractors, and tracking purchase orders and materials.
Support the delivery of KPI targets and continuous service improvement. Skills & Experience Required
Previous experience in scheduling, planning or coordinating works, ideally within repairs, maintenance or a similar operational environment.
Excellent organisational skills with the ability to manage competing priorities.
Strong communication skills (both written and verbal) with the ability to liaise confidently with multiple stakeholders.
Good IT literacy including Microsoft Office (Outlook, Word, Excel, Teams) and CRM systems.
Ability to remain calm under pressure and make effective decisions in real time.
Knowledge of working with compliance, carded issues or responsive repairs is desirable.
Please apply today with your updated CV or call Leah Seber at Build Recruitment