Carnival UK is in search of a Senior Manager, Trade Marketing & Sales Operations who is crucial in supporting our Cunard brand direction and nurturing a high-performing team.
Role Overview
The Cunard Sales and Marketing team is instrumental in the success of Cunard and our aim to be the benchmark of luxury travel.
Our Sales team finds new routes to market for our brand, develops existing partnerships, and works closely with our ship-based Sales Managers. They also manage communications, systems, and events to ensure our travel trade partners are at the centre of all that we do.
Our Marketing team — covering advertising, CRM, brand, PR, digital, guest loyalty and our creative studio — maximises opportunities and creates focused, meaningful communications that grow existing audiences and attract new ones. Trade Marketing sits within this team, ensuring that our travel trade communications are aligned with brand strategy and resonate with our target guests.
Sitting at the intersection of Sales and Marketing, our Trade Marketing and Sales Operations team acts as the bridge between these departments. They ensure that Cunard’s brand and commercial activity is translated into effective tools, campaigns and support that empower our travel agent partners to confidently sell Cunard to the right guests.
Key accountabilities include:
1. Lead the strategy and execution of trade marketing and sales operations, including trade communications, training, and events.
2. Manage and develop a team, ensuring effective delivery of trade marketing activities and professional growth of direct reports.
3. Oversee the budget for trade marketing, ensuring effective investment and return on investment (ROI).
4. Build strong relationships with internal teams, travel agents, and external partners to enhance Cunard’s brand and sales performance.
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time or part-time position, on a fixed term basis for 12-months, we offer hybrid work including up to two days from home.
Requirements: Your Expertise and Leadership
To thrive as a Senior Manager within the Cunard Marketing team, we're looking for:
5. Strong experience in marketing communications across multiple channels, including web, social, email and print.
6. Proven commercial acumen, with the ability to manage budgets effectively and make data-driven decisions.
7. High analytical and numerical literacy, with the ability to translate complex business information into clear, compelling messaging for external audiences — particularly within a B2B context.
8. Excellent relationship management and influencing skills at all levels, with a strong track record of working with trade partners and stakeholders in a business-to-business environment.
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
9. Speaks up and encourages open communication within the team.
10. Builds inclusive relationships and supports the wellbeing of others.
11. Drives continuous improvement and promotes collaboration.
12. Acts as a role model, communicating values and priorities clearly.
Why Join Us?
Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
Our benefits package reflects our commitment to your wellbeing:
13. Employee Discounted Cruising plus Friends and Family offers
14. Annual bonus
15. A friendly welcome with help settling in
16. Regular office events including live entertainment, lifestyle events and charity partner fundraisers
17. Extensive learning and development opportunities
18. Minimum 25 days leave, bank holiday allowance and holiday trading scheme
19. Employee-led networks
20. Employee Assistance and Wellbeing programmes
21. Recognition scheme with prizes and awards
22. Contributory Defined Contribution Pension scheme
23. Company paid private medical and dental insurance and health assessment
24. In-house Occupational Health help and access to digital GP
25. Life Assurance
26. Parental and adoption leave
27. Employee Shares Plan
28. Electric Car and Cycle to Work schemes
29. Onsite restaurant offering range of healthy cooked and grab and go meals
30. Discounted retail and leisure via discounts portal
Ready to Lead?
If guiding a guest experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
Recruitment Journey
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