Business Services Coordinator
We are looking for a talented, driven and passionate Operations Coordinator to join our team. The role will be based in our Poole office. The successful applicant will provide a high standard of service to clients and our internal teams while supporting the Business Services Manager with the day-to-day running of the back-office and finance functions. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job.
Key Responsibilities
* Supporting the team with administration and general office management
* Being the first point of contact for visitors and clients at our office, ensuring the reception area and office is well presented
* Managing office supplies and placing orders
* Researching and booking of travel and accommodation
* Assisting with employee engagement initiatives, including feedback surveys and workplace improvements
* Coordinating company events to enhance team engagement and morale
* Assisting with HR-related tasks, including employee onboarding, offboarding, and benefits administration
* Liaising with external providers to manage internal contracts
* Working on internal and external requests via our PSA system
* Answering client queries and coordinating responses
* Involvement with maintaining billing records and raising invoices
* Assisting with expense claims and help with other finance tasks as required
* Supporting with business improvement projects
* Processing orders and raising projects, working closely with the sales, project and procurement teams
* Promote and comply with Health & Safety policy and procedures
* Follow policies and procedures to comply with QuoStar's ISO20000 and ISO27001 accreditations
* Maintaining internal records and creating policies and procedures
Essential experience, skills and qualifications
* A minimum of 2 years’ experience in a similar role/environment
* GCSEs grade C and above, including Maths and English or equivalent
* Very good written and oral communication skills
* Organisational and problem solving skills
* Ability to multi-task, adapt to changes quickly and use initiative to deliver work
* Sound knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)
Desirable experience, skills and qualifications
* A-levels or equivalent
* Experience of working with Xero, ERP or finance systems
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