About Creed: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and this year we have been listed as a top 50 company to work for by Best Companies, across all three of our depots, having achieved a two star status. We are also the number one food and drinks sector (Q2) company to work for. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing. Role details: As a Depot General Manager you will lead and coordinate warehouse and transport operations across day and night shifts, ensuring exceptional service levels that exceed our Company Service Level (CSL) target of 99%. The role is central to driving cross-functional collaboration, continuous improvement, and operational efficiency by aligning people, processes, and technology. Through strong leadership and a values-led approach, the role develops a high-performance culture that supports the growth of our people and enhances the overall customer experience Some responsibilities of the role include: Lead the Operations team in a positive, customer-focused, and professional manner. Recruit, train and develop the team both for new positions and succession planning. Develop a diverse, inclusive, solutions-oriented, and customer service focussed culture through coaching and mentoring the team and encouraging two-way communication. Listen to employee, customer, and stakeholder feedback and take action to improve employee engagement and improve and develop Best Companies action plans and results. Share ideas and develop innovative ways of working to improve company performance and employee engagement in line with the business strategy within the departmental budget. Ensure that the department demonstrates professionalism and delivers an awesome customer experience to both internal and external customers. Assist the transport and warehouse management teams by developing and delivering training, 1-2-1s, appraisals, and regular team briefings across the dayshift, afternoons, and nightshift operations. Develop and implement improvement strategies and gain buy-in from stakeholders at all levels within the operations team. Develop effective improvement projects and work to ensure that new processes implemented meet the needs of all stakeholders involved. Gain buy-in from all stakeholders, and fully brief the reasons, implications & timelines of all planned change initiatives. Ensure the safe, accurate, and timely execution of all Warehouse and Transport operations and continuously improve both processes within each team, and across departments. Improve pick flows, workflows, implement standard operating practices and prepare for and implement automation. Review the warehouse layout and product placement in order to improve efficiencies. Review workflow patterns and racking configurations in order to improve efficiencies and accuracy. Manage and improve the use of our Warehouse Management System by ensuring all movements are recorded accurately and on time and that this information is reported on and used to inform decision making on processes for all proposed change initiatives. Continuously improve processes across the operation including effective processing of depot waste, maintenance of equipment, and maintenance of warehouse standards (Appearance, Food Safety, Health and Safety, and resource availability). Measure and report performance against the Company service targets, and budgets and develop and implement ideas for improvement. Develop innovative ways of working to improve company performance and employee engagement in line with the business strategy and within the departmental budget. Develop robust, but flexible processes, procedures, and appropriate people and equipment resource availability. To report all accidents and promote best practices in Health and Safety and contribute to ensuring a safe working environment for all employees, workers, and visitors on site. Conduct 121s, performance, induction, absence reviews and staff searches with the management team in line with company policies and procedures. Provide management cover for operational colleagues during their absence. Enhance processes and procedures for an ambient warehouse, fresh warehouse and a frozen facility across our three locations. Work on projects across all shifts to include dayshift goods-in, and afternoons and nightshift goods-out operations and in collaborating with other stakeholders Departmental budget, Company KPI and Service Level management. It is essential that you have the following People Management Strong I.T and administration skills, Numeracy, and a good level of English. Customer Service Focus, Excellent communication, interpersonal, relationship building, and stakeholder management skills. An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time. A good team player, with an analytical approach, attention to detail and good problem-solving skills that follows processes in place and prioritises continuous improvement. Excellent communication, interpersonal, relationship building, stakeholder management and influencing skills Excellent presentation skills, and the ability to deliver training & team briefings, 1-2-1s and appraisals. Leadership potential, the ability to listen, coach and mentor others for success. Good understanding of project management and lean process mapping Good level of Mathematics, experience working with data analysis, statistics, delivering insights. Process-oriented individual, with a passion for continuous improvement, excellent IT skills and the ability to pick up new systems quickly. Able to demonstrate knowledge of managing change in a challenging environment. Experience, knowledge of, or willingness to learn Health and Safety, Food Safety, and HACCP procedures. Experience managing budgets effectively, including cost management. Knowledge of Warehouse Management Systems and ideally experience using RF or Voice technology. Transport Managers CPC qualification. What you get in return: Competitive salary. Training and development and career progression opportunities. Recognition for doing a great job and going the extra mile from customers, your department and the rest of the business. Respect and support from your team, supervisors and managers. 33 Days of annual leave per year. Life insurance for 2 times your annual salary. Employee discount on purchases and regular special offers for staff. Access to an online discount portal, providing discounts for gyms, the cinema, supermarkets, high street retailers, cashback for changing your electricity supplier and much more helping you to save money on purchases that you would ordinarily make. Employee assistance programme that offers confidential support and advice which includes free access to legal advice, wellness programmes and much more. Auto-Enrolment Pension Scheme. Creed also offer employees the opportunity to join our Savings Scheme, join the Staff Lottery to support our selected charities and be in with the chance of winning £250 each month, an additional day off each year which you can use to help a charitable cause of your choice and much more. We are also a Living Wage Foundation accredited employer If you think you have what it takes, please click 'Apply Now' below to send your C.V for consideration. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy. ADZN1_UKTJ