Better places, thriving communities.
Job Title
1. Technical Service Manager
2. Location: Dover
3. Hours: 40 Hours per week
Our values and behaviours
Delivering the exceptional, every day
4. Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
5. Our promise to our people: a place to work where you can thrive and be your best every day.
6. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
7. Our culture – core values and behaviours:
We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will.
We are built on integrity and trust: integrity and trust are at the heart of all we do. We treat others as we would like to be treated.
We go the extra mile: keeping things running smoothly, improving processes, fixing problems, and keeping our promises is in our DNA.
Our diversity makes us stronger: everyone has a voice and is treated as equal.
Our customers' business is our business: we are trusted for our expertise and putting customers at the heart of everything we do.
Job objectives and responsibilities
8. Technical lead responsible for managing field teams
9. Lead day-to-day operational delivery through the supervisory lead
10. Ensure all planned, corrective, and reactive works are completed safely, on time, and compliantly
11. Work with the Account Director on contract strategic deliverables
Main duties
12. Attend daily team activity calls/meetings to review objectives
13. Attend Mitie/POD performance review meetings
14. Assign duties to supervisors during shifts
15. Support delivery of PPMs and reactive tasks for internal teams and 3rd party contractors
16. Support planning of works including permit to work and ATW
17. Lead shift teams on conduct, performance, and capability; take actions to address low standards
18. Provide direction and feedback to supervisors
19. Promote effective communication between disciplines
20. Lead by demonstration, showing staff how to complete tasks effectively
21. Provide customer service and manage complaints/escalations
22. Ensure prompt and accurate incident documentation
23. Maintain communications between technical team and Port of Dover stakeholders
24. Issue permits to work as authorised
25. Identify training requirements to meet statutory requirements and efficient practices
26. Attend and participate in appraisal activities
27. Drive innovation, continuous improvement, and ‘can-do' attitude
28. Foster a positive work environment and ‘One Team' approach
29. Mentor apprentices and liaise with EKC tutors to meet learning deadlines
Desirable Skill Sets / Trade Bias
30. Proven track record for managing Hard FM services
31. C&G and 18th Edition electrical testing desirable
32. NEBOSH / IOSH qualified – Health and Safety management
33. Relevant post-qualification supervisory experience
34. Management skills, induction, and appraisal skills
35. Knowledge of QMS procedures
36. CAFM task planning experience
37. Electrical testing services knowledge and associated legislation
38. Commercial/domestic heating & plumbing systems knowledge
39. Water quality and legionella control
40. Presentation skills
41. Analytical thinker with problem-solving skills
42. Good financial skills and knowledge of financial processes
43. Team player with leadership skills and ability to make fast decisions
44. Able to work independently
45. Professional customer interaction skills
46. Able to produce and complete RAMs and SMSs
47. Computer literate – Microsoft Office and CAFM systems
48. Knowledge of BMS systems
49. Customer service focussed
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at .