Description Social Care Facilitator – Duty Team Ref: SS01925 37 hours per week, Monday – Friday 8:45am – 5:15pm (4:45pm on Friday) Salary: G7 £35,412 - £38,220 Are you a proactive, organised, and compassionate individual passionate about making a real difference in the lives of adults needing social care support? Do you thrive in a fast-paced environment and possess excellent problem-solving skills? If so, we want to hear from you Walsall Council is a dedicated and person-centred organisation committed to providing high-quality adult social care services within the borough. We believe in empowering individuals to live fulfilling and independent lives, and we are looking for a team of Social Care Facilitators to create a new dedicated duty team. You will receive a robust induction into the role and the team will have daily duty management support to oversee the work. Monthly 1:1 supervision is provided as well as support from the wider social care teams. About the Role: As a Social Care Facilitator in the duty team, you will be the first point of contact for a range of enquiries and urgent situations arising within our adult social care services. You will play a crucial role in ensuring timely and appropriate responses, facilitating effective communication, and contributing to the smooth running of our daily operations. This is a rewarding role that requires excellent communication, assessment, and decision-making skills, as well as a strong understanding of adult social care principles and legislation. Your key responsibilities will be: Responding to duty calls, emails and enquiries Providing information, advice and guidance Signposting Prioritising of work and responding appropriately Assessing and managing risk Urgent duty visits Assessment and support planning Supporting locality teams Reviews Accurate verbal and written communication and recording We are committed to the continued professional development of our staff and have numerous opportunities for progression through apprenticeships and internal progression rotes. This role is office based within the Civic Centre in Walsall, although there may be flexibility for hybrid working following an induction period. If you have any queries regarding the role, please contact team manager, Emma Harper at Emma.Harper@walsall.gov.uk or 01922 654151. View: Job Description and Employee Specification Closing Date: 27th January 2026 Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for this post. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. See our Information for Applicants leaflet for further information. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.