Overview
Rocasa Consulting Limited are looking to recruit 2 Support workers for a temporary period of potentially two months to start immediately, paying up to £13.69ph. The role is based in a Young Parents Service in Swindon. Working Monday to Friday, 9am-5pm. The ideal candidate would have experience working with young people, young families, and supported housing.
Responsibilities
* working with young people in providing support and guidance
* Assisting families with young children, potentially in a supported housing setting.
* Understanding the needs and challenges of individuals living in supported housing.
* Leading on co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
* Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances
* Engaging customers to meet agreed outcomes and develop life skills
* Assisting customers with day-to-day support and tenancy-related matters
* Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
* Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
* Supporting customers to be 'tenancy ready' to enable successful move on
* Supporting customers to be financially independent through budgeting plans and maximising income
* Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
* Empowering customers to move towards self-management of their medication by following the medication procedure
* Leading on support initiatives including Group Work
* Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
* Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
Service Delivery
* Facilitate the referral process into the service and assess potential new customers
* Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
* Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
* Clean and prepare rooms as appropriate
* Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
* Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
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