We're UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let's build experiences people love—together.
THE OPPORTUNITY
We're looking for a Technical Program Manager II to support operational excellence across our agile product development organization as we continue to scale as the premier customer insights partner for enterprises. Our solutions empower businesses to understand their customers' perspectives—so they can make smarter decisions and drive real business results. Strong coordination, clear priorities, and effective delivery practices are essential to that success.
In this role, you'll partner closely with product and technical leaders and cross-functional delivery teams to plan, coordinate, and deliver complex initiatives that enhance operational efficiency. You will support initiatives spanning multiple agile teams within a defined area of the organization. You will empower teams by helping them navigate dependencies, improve visibility, and strengthen how work gets planned and delivered—supported by effective tooling, meaningful metrics, and clear communication.
This is a role well-suited for someone with solid program management experience who enjoys working across teams, influencing without authority, and enabling others to do their best work.
RESPONSIBILITIES
Program & Delivery Leadership
* Lead cross-functional initiatives that improve planning, coordination, and delivery consistency.
* Support release planning and coordination across multiple teams.
* Identify, track, and help mitigate dependencies, risks, and impediments.
* Facilitate alignment and decision-making through clear communication and thoughtful influence.
Agile Practices & Continuous Improvement
* Support teams in applying effective planning and delivery practices, providing guidance on Agile frameworks and best practices.
* Facilitate retrospectives, team health checks, and continuous improvement conversations.
* Act as a trusted advisor on how teams plan, execute, and collaborate as they grow.
Partnership & Stakeholder Engagement
* Partner with product and engineering leaders to review progress, priorities, and upcoming initiatives.
* Help align delivery expectations across teams and ensure shared understanding of priorities.
* Work closely with delivery teams to support sprint planning, execution, and readiness.
* Assist with cross-team coordination to reduce delivery risk and improve outcomes.
Metrics, Tooling & Enablement
* Support the definition and ongoing use of delivery and engineering metrics (e.g., cycle time, DORA) to support data-informed decisions.
* Build and maintain dashboards and reporting for stakeholders.
* Configure, administer, and optimize productivity tools such as Jira and Confluence.
* Support additional tools used for product planning and engineering insights.
* Provide guidance on tooling usage, access, and data quality.
* Partner with vendors and internal teams to support tooling and process improvements.
* Learn and become proficient in new tooling as process and business needs evolve
REQUIREMENTS
* 3–6 years of experience in agile technical program management, engineering operations, or related roles
* Experience working with cross-functional software delivery teams
* Experience with release coordination across multiple teams
* Proficiency with agile frameworks such as Scrum or Kanban
* Experience using Jira, Jira Product Discovery, and Confluence or similar tools used for product planning or engineering analytics
* Ability to manage multiple initiatives and interdependencies
* Strong communication, facilitation, and stakeholder partnership skills
* Experience using metrics to support planning and continuous improvement
BONUS POINTS: Nice-to-Have Skills & Experience
* Vendor relationship, contract, and renewal management experience
* Experience supporting mergers or acquisitions
DON'T MEET EVERY SINGLE REQUIREMENT BUT EXCITED ABOUT THE ROLE?
We encourage you to apply Research shows that some candidates—especially those from underrepresented backgrounds—are less likely to apply unless they meet 100% of the requirements. You may be just the right person for this or other roles. We value diverse perspectives and are committed to building an inclusive team.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.