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Overview
Do you thrive in a fast-paced, fun-filled environment where no two days are the same? Then we want you to help us deliver unforgettable experiences as a Hotel Porter at Alton Towers Resort!
Responsibilities
* Greet and assist guests of all ages with luggage and hotel information
* Assist guests with in-room requests such as TVs, heating/aircon units and more
* Uphold the standards of tidiness for the hotel properties and grounds to ensure everything is spotless for our guests
* Be a positive, helpful presence in the hotel reception and public areas – always ready with a smile
* Take responsibility for the safe handling of guest property, delivering it to rooms and being on hand for any additional help during their stay
What We’re Looking For
* A proactive attitude and a can-do approach to solving problems
* A genuine passion for delivering exceptional customer service
* Strong communication skills and a friendly, approachable manner
* Flexibility to work shifts including weekends and evenings
* The role requires a good level of physical fitness, as it involves a significant amount of walking
Previous hotel or guest service experience is a bonus—but not essential as you’ll be trained on the job. It’s your attitude, personality and passion that matter most!
Benefits
* Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
* 40% discount online off LEGO
* 25% discount in on-site retail shops and restaurants
* Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
* Ongoing training and development opportunities
* Plus, many more…
Pay Range
Compensation between GBP £7.55/Hr. – GBP £12.21/Hr.
Seniorit y level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Entertainment Providers
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Stoke-On-Trent, England, United Kingdom
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