Job Title: Telesales Manager
Location: Gateshead
Salary: £60,(Apply online only).00 - £80,(Apply online only).00 per year + Commission
Job Type: Full-time
Our client a dynamic and forward-thinking company specializing in solar PV systems. They pride ourselves on our transparent, no hard-sell approach and are committed to sustainability and renewable energy. All our leads are inbound, and focus on educating potential customers about the benefits of solar energy.
Role Overview: As a Telesales Manager, you will lead and manage a team of Tele-Sales Executives who engage with potential customers over the phone. Your primary responsibilities include ensuring the team is well-informed about our products, providing competitive quotes, and maintaining high standards of customer service.
Key Responsibilities:
Team Management: Ensure team members have the necessary product knowledge and resources to maximize sales.
Training & Development: Train, develop, and coach telesales advisors to achieve their full potential. Conduct regular performance evaluations and set targets for individual team members.
Performance Tracking: Set key performance indicators (KPIs) for the telesales team and track performance against targets. Implement effective monitoring and reporting systems.
Continuous Monitoring: Regularly monitor team performance and provide additional training as required.
Recruitment: Expand the team through continuous recruitment efforts.
Rec...