We are looking for an administrator to help manage our Mats service.
To be the first point of contact for all patients receiving physiotherapy MATS appointments and to provide support to the Physiotherapy team with efficient organisation of the service.
To process, and complete all administration tasks for appointments on ERS for all staff in the Mats department and to co-ordinate all relevant administration activities within the department, including booking, outcomes and onward referrals.
You will need knowledge and a good understanding of careflow and ERS processes.
• To provide and receive routine information, orally, by telephone, in writing and electronically, to inform therapists, patients, carers and other health professionals, occasionally where there are barriers to communication, e.g. Language difficulties, deafness and anxious patients.
• To provide appointments for patients at suitable times for the therapists and patients.
• To work regularly on the computerised administration system and ERS.
Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
1. To provide routine reception duties to the outpatients attending for treatment at The Great Western Hospital,
2. To register patients on the computerised administration system - this will require basic training – and update records when required including monitoring of RTT.
3. To monitor waiting lists and ensure equality of waiting times across specialities within outpatients and across other sites.
4. To organise and manage the appointment systems for mats service, maximising the use of all time slots.
5. To manage the appointments for GP practice-based sessions if required.
6. To liaise with ward staff, GPs and other therapists to arrange appointments at suitable times, e.g. on discharge from wards.
Please see full Job description and person specification attached.
This advert closes on Tuesday 19 Aug 2025 #J-18808-Ljbffr