Our client an award winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : * 8 years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. * Proficiency in SQL for data extraction, transformation, and pipeline development. * Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). * Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; * Python or R for advanced analytics, automation, or experimentation support. * Knowledge of statistical methods and experimentation (A/B testing) preferred. * Machine learning and Generative AI experience is a plus. * Experience working with call centre and/or digital support KPIs preferred. Benefits * Long contract * Hybrid role * Free breakfast