Parcelforce Worldwide is a trusted provider of UK and international parcel delivery services, offering reliability, value for money, and a personal touch. With a range of next‑day, timed, and 48‑hour delivery options for domestic shipments, and an extensive selection of services for international deliveries, we help businesses stay competitive globally. Our team, including dedicated drivers with years of experience, ensures your parcels are in safe and expert hands. We also provide convenient delivery alternatives, such as delivery to Post Office® branches or neighbors, to enhance customer satisfaction. Learn more about us at www.parcelforce.com.
Role Description
This is a full‑time hybrid role for a Delivery and Collection Manager based in Gloucester. The manager will oversee daily delivery and collection operations, ensuring high service standards and team productivity. Responsibilities include coordinating schedules, monitoring performance, managing resources effectively, and meeting operational targets. Additionally, the role involves building strong team relationships, maintaining compliance with safety standards, and delivering exceptional customer service.
Qualifications
* Strong leadership and team management skills, with experience in motivating and guiding teams to meet performance goals.
* Operational planning and organizational expertise, including resource allocation, workload management, and optimisation of daily schedules.
* Proficiency in communication and interpersonal skills to build strong relationships with team members, customers, and stakeholders.
* Problem‑solving and decision‑making abilities to address challenges and implement effective solutions in a dynamic work environment.
* Knowledge of logistics and delivery management systems and procedures, with a focus on safety and regulatory compliance.
* Customer service skills to uphold high levels of satisfaction and enhance the customer delivery experience.
* Proficiency in using technology tools and reporting systems to monitor performance and identify operational improvements.
* Previous experience in logistics, transportation, or a related field is desirable.
* Ability to work in a hybrid setup, with flexibility to meet business needs both on‑site and remotely.
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