Our office was established in 2017 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
Support care consultations, service reviews and completing client support plans.
Conduct staff supervisions and client QA's.
Create, update and audit client care plans and assist with digital care planning.
Maintain accurate client and Care Professional records on Home Instead software and People Planner.
Conduct client and Care Professional introductions.
Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
Support and mentor Care Professionals.
Provide support to the Client Experience team.
Maintain regular contact with clients and Care Professionals.
Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Handle on call phone after working hours & weekends as per the on call roster
Level 3 NVQ in Health and Social Care or equivalent.
Experience in the care sector delivering a wide range of personal care services.
Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
Knowledge and understanding of legislation and regulations specific to Health and Social Care.
Must be confident to use care management technology including providing support and training to Care Professionals.
Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
Must have full driving license and means of transport if required within the territory to visit clients.
Be organised and flexible to meet the needs of the business.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.