About The Role
Jo Malone are looking to recruit a dynamic and inspirational Assistant Counter Manager to join their team at Heathrow, to play a leading role in supporting the Counter Manager to lead, coach and develop their team of Sales Advisors to achieve sales, customer service and operational targets. You will have exceptional customer relationship management with the ability to provide inspirational, authentic personalised service.
As Assistant Counter Manager your key responsibilities include:
1. Assisting elevating in store events, including hand and arm massage and wedding consultations
2. Supporting the smooth running of the store
3. Coaching and inspiring the team
4. Team development, allowing them to exceed their KPI's, as well as your own
5. Ensuring all your team are aligned with Boutique and Brand vision
About You
The ideal candidate will have retail assistant management or supervisory experience, preferably within beauty or fast paced retail environment, in addition you will have the following skills:
6. Previous retail operations experience including inventory and facilities management and cash reconciliation
7. Proven track record of coaching and developing a team to succeed
8. Experience of creating and executing in-store events
9. Flexible availability across days/hours.
10. Proficient in Microsoft office