Customer Service Representative - Manchester
£27,300 + Hybrid Working + Clear Progression
Ready to take the next step in your customer service career? Join a fast‑growing, innovative financial services organisation that's reshaping how people manage their investments, pensions and long‑term financial goals.
We're expanding our Manchester team and looking for confident, motivated Customer Service Representatives who genuinely care about delivering an exceptional experience.
🌟 What You'll Be Doing
As the first point of contact, you'll support customers across a range of investment products including Trading Accounts, Stocks & Shares ISAs and SIPPs. You'll:
Take full ownership of customer queries and provide clear, accurate guidance
Build strong relationships through confident communication and genuine care
Handle complex questions with professionalism and attention to detail
Work in a specialist, fast‑paced contact centre where high standards matter
Make a real impact on customers navigating important financial decisions
Every day brings new conversations, new challenges and new opportunities to shine.
🚀 Why You'll Love This Role
Hybrid working: 3 days in the office, 2 from home (after probation)
Brand‑new, purpose‑built offices designed for collaboration
Variety every day - no repetitive scripts or robotic processes
Supportive team culture with leaders who invest in your growth
Clear 3‑tier progression pathway with pay increases tied to performance
This is a place where your development is taken seriously and your hard work is recognised.
📈 Progression & Development
You'll begin with a full induction and ongoing support from your Team Lead. As your knowledge grows, you'll move through a structured progression framework - taking on more complex queries, deepening your product expertise and increasing your earning potential.
Shift patterns: 7:45am-5:45pm Monday to Friday, with one later shift week every 8 weeks once trained in international dealing.
💡 What You'll Bring
Experience in a contact centre or customer‑focused role
Confidence working with detailed or complex information
Strong communication skills and a genuine passion for helping people
Ability to multitask across systems while staying calm under pressure
Experience in an FCA‑regulated environment is a bonus
🧩 Requirements
Ability to build rapport across phone, email and digital channels
Strong IT skills and confidence navigating multiple systems
Comfortable working independently and making sound decisions
Able to manage multiple tasks in a fast‑paced environment
If you're looking for a role where you'll grow, be challenged and be part of a business shaping the future of financial services, this is your chance.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age