This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975.
You will attend customer sites across the Isle of Man, responding to service calls, diagnosing faults, and carrying out repairs and preventative maintenance on a range of business print and office equipment. You will also install new devices, provide user guidance, and ensure every customer feels confident in the performance of their equipment.
This is a hands‑on, field‑based role where your technical expertise and customer service skills are equally important.
Key responsibilities
* Respond to service requests for contracted and non‑contracted customers
* Diagnose faults and complete effective repairs through adjustment, cleaning, or replacement of parts
* Carry out preventative maintenance in line with manufacturer guidance
* Install new equipment and ensure full customer satisfaction
* Provide basic user training to reduce operator errors and maximise performance
* Escalate complex issues appropriately and work collaboratively to resolve unusual faults
* Manage vehicle stock of spare parts and consumables
* Plan your workload effectively to minimise travel time and maximise productivity
* Keep customers informed of progress, especially where parts are required
* Maintain up‑to‑date product knowledge through manufacturer and in‑house training
Typical working hours are a 37.5‑hour week Monday to Friday. We support work‑life balance and are happy to discuss flexible working arrangements.
SKILLS AND EXPERIENCE REQUIRED
* Experience within the office equipment or managed print industry
* Strong electronic and mechanical fault‑finding skills
* Experience working on devices such as Konica Minolta, Lexmark or HP – experience with Konica Minolta Production, Epson, Zebra or Datacard would be advantageous
* Good IT knowledge, including device networking and scan configuration
* Proven customer‑facing experience with a strong service mindset
* Experience working in a performance‑driven environment
* A full UK driving licence
* A professional and presentable approach at all times
BENEFITS
* Flexible Working Options: We appreciate the need for flexibility and offer options that allow you to balance work and life commitments effectively.
* Annual Leave: Take advantage of 25 days of paid holiday every year, in addition to the 10 Bank and Public Holidays observed on the Isle of Man.
* Pension Scheme: After 12 months of continuous service, you will be eligible for our Company Pension Plan. The company contributes a percentage of your basic salary, starting at 1% in the first year and increasing annually by 1% each year, reaching a cap of 5% from the fifth year onwards. Contributions are made monthly.
Equal Opportunity Employer
Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements.
Reasonable Adjustments
If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team.
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