Job Description
Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:
1. Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
2. Winner of Best Employer and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
3. Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
4. Highly commended for Skills Development – IOD Wales Awards 2024
5. Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
6. Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
Summary of Role:
To provide effective Customer Service and Support for Recruitment Consultants within the branch, including, client focussed activities, fill bookings with quality staff that meet client requirements, administering recruitment and screening processes to support and maintain the candidate database, outbound & inbound phone activity to support branch KPI’s.
Main Duties:
7. To build relationships with existing clients
8. Outbound & inbound client phone activity
9. Outbound and inbound candidate phone activity
10. Deal with quires from clients and candidates
11. Client & candidate weekly outbound timesheet confirmation
12. Candidates check in calls
13. Candidate evaluation calls
14. Attend Client and candidate facing events.
15. Take lead from the Recruitment Consultants/Area Managers.
16. Engage with clients on social media platforms.
17. Creating external links to enhance the database of candidates.
18. To sell the benefits to candidates of registering with New Directions
19. To register candidates in locations onsite and offsite
20. Pre-vetting, interviewing, and completing follow up tasks to get candidates through New Directions compliance and activated speedily.
21. To contact on hold candidates and archived candidates to see if they are available to work for New Directions
22. To provide administrative support to the Branch
23. To complete Job Adverts and News Stories of the Branch
24. To fill bookings with appropriate members of staff and confirm with schools.
25. To send booking confirmations, profiles and any other appropriate documentation requested by the school.
26. Using New Directions systems and managing telephone activity effectively
27. Updating New Directions availability lists
28. Managing payroll processes and obtaining the managing timesheets
29. Calling referees and chasing up references including contact with Head Teachers
30. Sending references (on new access systems)
31. Updating notes on RDB
32. Liaising with Sales Support Hub on screen regarding pre-registered candidates
33. Taking part in on call duties
34. Able to confidently speak to Clients face to face or over the phone.
35. Deal with client questions and queries in the absence of the Recruitment Consultant
36. Other ad-hoc administrative duties and project required.
37. Responsible for own individual performance in line with set KPIs
38. Responsible for compliance with all relevant legislation, and processes, policies, and procedures
39. Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
40. Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
41. Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
42. Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
43. Responsible for delivering exceptional levels of customer service; both to internal and external customers
44. Responsible for communicating with people in a respectful, courteous, and professional manner at all times
Experience, Knowledge and skills:
45. Understanding of recruitment and screening processes
46. Excellent communication skills – written and verbal
47. Excellent customer service skills
48. Excellent time management skills with the ability to plan and prioritise effectively
49. Knowledge of the education sector
50. Results driven – strives for excellent results
51. Competent user of RDB, screening, Swyx and Teams
52. Knowledge of Child Safeguarding
53. Knowledge of AWR regulations
54. Knowledge of REC Code of Conduct
55. Ability to effectively solve problems
56. Ability to build quality relationships
57. Ability to make decisions using information
58. Able to maintain the highest levels of confidentiality and data security
59. Able to make decisions using available data and information
60. Able to quickly learn and apply new knowledge and skills
61. Able to work as part of a team
62. Able to work independently
What we offer:
Fantastic employee benefits including:
63. A flexible working environment, with the opportunity for hybrid working
64. Health Cashback scheme
65. Life Assurance of 4 x salary
66. Pension Scheme
67. A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
68. A day off for your birthday
69. A Giving Back day – to offer your services to the local community
70. Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
71. Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
72. Opportunity to join our 3% interest Christmas savings scheme
73. Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
74. Regular social, health and well-being events
New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.