The purpose of this role is to provideAdministration support to the business development leadership team.
1. Business Development Managers
2. Head of Business Development
3. Commercial Team
4. Customer Service team
5. Marketing team
6. Area teams
Main external contacts:
7. Current and New Accounts (Businesses we onboard via our Business Development Managers)
8. Customers who have secured tickets through our B2B offering
9. Fulfilment Partners e.g. ticketing, direct debit providers
Main responsibilities
10. Processing all B2B client orders, including ordering from suppliers.
11. Invoicing /crediting.
12. Updating B2B Dashboard to support with B2B team’s targets.
13. Processing customer sign ups, account amendments, cancellations and ticket fulfilment. As well as other general administration of the direct debit scheme.
14. Managing shared inboxes, answering general queries for direct debit customers.
15. Using software to load mobile tickets to the Arriva app.
16. Using software to load smart cards.
17. Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes.
18. Keeping customers files up to date.
19. If and when required, assistance at events that may be out of the normal office hours
This role requires
20. Administration experience.
21. Proficient in using Microsoft Office – Word, Excel, Outlook, Teams.
22. Professional communication skills – written/telephone.
23. Working to tight deadlines in a fast-paced environment.
24. Ability to manage own workload.
25. Prioritising tasks.
26. Team working.
27. Confidentiality with an understanding of GDPR.