The Biomedical Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based at the site in Little Chalfont, Amersham. In this role, you will have the opportunity to:
Responsibilities
* Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other channels to diagnose and resolve technical issues by guiding customers through step-by-step solutions.
* Accurately document customer interactions, issues, and resolutions in the companys service management systems while adhering to quality compliance standards.
* Build and maintain strong relationships with customers by providing exceptional service and timely follow-up.
Qualifications
* High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
* Fluent in English; proficiency in additional languages is a plus.
* Strong problem‑solving skills and attention to detail.
J-18808-Ljbffr