Sanctuary is one of the UK's leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. Business Improvement Analyst Worcester based with a balance of home and office working £37,414 - £39,383 per year 35 hours per week We have an exciting opportunity for a Business Improvement Analyst to join our Sanctuary Housing Services team based in Worcester. You will be working on business change and customer transformation to develop and deliver a range of projects to support improvements in Affordable Housing and Property Services. The role of Business Improvement Analyst sits within Sanctuary Housing Services, which manages homes across England, providing general rented housing, housing for older people, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer services support. The role of Business Improvement Analyst will include: Development and coordination of a range of process and service improvement projects, including analysing existing arrangements, undertaking research and recommending changes Supporting the successful delivery of complex projects involving co-ordination, communication and building relationships with key stakeholders to achieve the required improvements Analysis and evaluation of processes/services Presenting information and recommendations to support decision making Operating within appropriate financial policies and procedures to support the effective financial delivery of projects Ensuring all programmes and projects are delivered in line with legislative and regulatory requirements to achieve full compliance and consistent delivery Skills and experiences: Proven experience of undertaking a similar role Knowledge of relevant regulations, legislation and current practice Experience of working to deadlines and prioritising work loads Experience in analysing and diagnosing problems and implementing effective solutions Good communication, collaboration, and influencing abilities Good analytical, writing, and reporting skills Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, Project) Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with matching employer contributions from Sanctuary up to set limits Life Assurance Employee Volunteering scheme Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £37,414 per annum (rising to £39,383 after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 5 August 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.