Location: Aldermaston, Berkshire, RG7
Salary: Competitive + Benefits
Hours: Week 1 Monday to Friday 07:45 to 16:30 (1615 finish on Friday) Week 2 Monday to Thursday 07:45 to 16:30. Enjoy every other Friday off work!
Benefits: 25 days holidays + Bank holidays - Plus additional 26 days off (59 days off a year), Holiday Buy Scheme - up to 5 days, Private healthcare, Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities - including opportunities for progression.
Due to the high level security clearance required for this position, we can only accept British Nationals who have been in the UK for a minimum 10 years.
Job Purpose:
Act as a liaison between EMCOR UK and the client stakeholders, ensuring project programmes are in place and managed and maintained efficiently. Responsible for shaping and executing communication strategies to enhance customer experiences.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
What you will do:
* Work closely with key account roles to identify, establish and maintain strong relationships with key stakeholders, customers and colleagues.
* Develop and implement comprehensive customer communication strategies to ensure consistent and impactful messaging that enhance EMCOR reputation.
* Act as a liaison between the customer and internal teams to ensure customer feedback informs service enhancements.
* Research and understand key business challenges, customer behaviour, target audiences, competitive activity, and environmental factors that impacts programmes within the business and assigned departments.
* Liaise with customer service team to monitor and respond to customer feedback, incorporating insights to improve communication approaches.
* Assist the Engagement & Social Value Manager to issue compelling content for various channels, including newsletters, SharePoint/intranet, website, and other customer-facing platforms.
* To work in close collaboration with the Project Support & Helpdesk Manager to maintain a master tracker and up to date programmes for all works.
* Provide insights and recommendations based on data analysis to continuously improve communication practices and customer satisfaction.
* Identifies and presents opportunities for consistency in messaging and customer experience across channels from in-house platforms to signage.
* Develops an understanding of short and long-term department goals and planned initiatives.
* To carry out and manage, as required, any administration tasks to support the overall success of the projects team.
* The role will require the attendance and active participation at regular and ad hoc meetings with the projects team, suppliers and customers, in relation to individual projects, overall programmes and to address arising issues both internally and customer facing.
* Provide data as required to support the programme & communications processes across the new works and projects portfolio.
* What you will need:
* Proven ability to provide a high standard of support in driving communication initiatives, with excellent skills in stakeholder management, networking and relationship building.
* Attention to detail and accuracy is critical along with a strong problem solving mindset; taking a thorough and organised approach to plan activities in line with business priorities.
* Solution focused with a positive outlook; apply creative thinking when problem solving.
* A patient, resilient and "customer first" manner, being able to adapt and prioritise to provide successful outcomes.
* Use own initiative and take responsibility appropriate to the role.
* Benefits25 Days holidays + Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Developmentopportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal andFinancialqueries. At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
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