Salary: Band 3, £25,098 Location: Sunderland Hours/Contract: 37 Hours per week, Permanent Working for: North East Regional Organised Crime Unit (“NEROCU”) The North East Regional Organised Crime Unit is one of ten Regional Organised Crime Units (“ROCU”) in England and Wales who lead the regional response to tackling serious and organised crime whilst supporting local and national delivery. The ROCU network continues to expand and Home Office funding through police officer uplift and increased police staff capacity presents exciting opportunities to further enhance service delivery and positively impact on our partners and the public. The Home Office Serious and Organised Crime Strategy defines ROCU as leading the regional fight against Serious and Organised Crime and NEROCU have a critical role in leading, connecting and co-ordinating delivery across our region in all four P’s of the strategy; Pursue – prosecuting and disrupting people engaged in serious and organised criminality. Prevent – preventing people from engaging in serious and organised criminality. Protect – increasing protection against organised crime. Prepare – reducing the impact of serious and organised crime where it takes place. NEROCU comprises of specialist teams delivering across intelligence, operations, investigations, cyber, economic, technical and digital capabilities. Learn about our full benefits package The role Are you self-motivated, dynamic with a passion for providing excellent customer service? Ever wondered what it’s like working behind the scenes of a busy police force? We’ve got the perfect opportunity for you to join our Team as a Support Services Administrator. As a friendly and organised individual, you will provide excellent customer service while working on our Front Office Reception. You will greet employees and visitors alike with a warm and professional manner, manage the reception area, and support our administrative functions. This is a diverse role where you’ll be providing business support to regional and national stakeholders at NEROCU. We can guarantee that no two days will be the same – you’ll face new challenges, work with colleagues with all levels of experience and generally - expect the unexpected! This role is crucial in ensuring our busy team can operate smoothly and you will be instrumental in supporting Police Officers/Staff on a day-to-day basis. Most importantly, you’ll be delivering a fantastic service to a wide variety of stakeholders. Working for this department within a busy Police Force is unique in nature and this role is truly different from your typical business support admin role! What you’ll do Excellent customer service skills Work on Front Office welcoming visitors and staff Managing reception area Financial data inputting/reporting Liaising with staff within NEROCU and externally Organising / co-ordinating meetings and providing a minute function Support to all capabilities within NEROCU Support to the SMT Typing of documents Departmental mailbox and diary management Audits of processes Sound interesting? For further information, and to support your application, please view the job description What you’ll bring Excellent administration skills and an ability to remain calm when under pressure. GCSE in English and Maths (or equivalent), Sound knowledge and understanding of all Microsoft applications. Exceptional planning and organisation skills – you’ll need to evidence that you can deliver a high-quality service to internal and external customers, as well as prioritising workload appropriately. You must demonstrate strong written and verbal and communication skills Experience to ensure a high quality of service to our customers. Experience of databases and spreadsheets An understanding of health and safety Must possess the ability to work as part of a team We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone. Interested to learn more? For further information about the role please contact Sharon.Sybenga@nersou.police.uk. What we offer 26 days’ leave (increasing to 30 days for 5 years service) plus 8 bank holidays NHS Fleet Solutions Car Lease Scheme Enhanced maternity, shared parental and adoption leave Flexi time - allowing you to fit your working hours around your individual needs Flexible working (we are happy to discuss options such as compressed hours) Agile working – option to work from home, your team zone, and spaces across the force Fantastic market-leading public sector pension scheme with up to 16% employer contribution Corporate travel schemes – local rail, bus services and metro discounts Access to private healthcare and eye test vouchers Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support. Access to gyms in some stations Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel Cycle to work scheme Opportunity to volunteer in local community Just so you know Candidates with priority status will be given precedence for this role over other applicants. Our application form will help us understand how your work, education and life experience has prepared you for the role of a Support Services Administrator with TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute. The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert. We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview. If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly. If your application is successful, we’ll ask you to complete a Management Vetting (MV)/ Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references. Terms of appointment This is a permanent role subject to a six-month probationary period. If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.