* Position: Logistics Coordinator
* Salary: up to £25,000
* Location: Horsham
* Hours: Monday – Friday
* Benefits: On-site parking
We are currently seeking a Logistics Coordinator to join a busy and growing team. This role sits at the heart of the business, acting as the key link between customers, internal teams, and logistics partners to ensure a smooth and efficient service from order to delivery.
Responsibilities
* Act as the main point of contact for customers regarding orders, deliveries, and queries
* Process and manage customer orders accurately through internal systems
* Liaise with logistics providers, warehouses, and internal departments to coordinate deliveries
* Track shipments and proactively resolve any delays or issues
* Handle customer enquiries, complaints, and returns in a professional and timely manner
* Maintain accurate records and update customers with order status information
* Support continuous improvement of customer service and logistics processes
Skills & experience required
* Previous experience in customer service, logistics, or supply chain coordination
* Strong communication skills and a confident phone manner
* Highly organised with excellent attention to detail
* Ability to prioritise tasks and work effectively in a fast-paced environment
* Problem-solving mindset with a customer-focused approach
* Comfortable using CRM, ERP, or order management systems
* Proficient in Microsoft Office (Excel, Outlook, Word)
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