With the use of Power BI and other data sources, analyse residential property repair cases in order to identify potential risks for timely resolution and effective risk mitigation.
You will work collaboratively across teams, based on case review outcomes, using data insights to inform service improvements and lead service review meetings with relevant stakeholders.
Whilst this role is for a period of 12 months there is potential for it to be extended or made permanent or there may be other opportunities available within our growing business.
If this doesn't materialise you will still gain valuable skills and experience to support your future career development.
We operate a hybrid model with at least 2 days based at our office in Wooburn Green, High Wycombe, Bucks and 3 days at home/remote.
At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build.
Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey.
Together, were building a better future.
Reporting to the (Housing) Disrepair & Intervention Manager within our Asset function of our larger Property directorate (circa 300 employees including a large direct labour operation of professional tradespeople) there are many area you can learn and grow.
This is an important role where data is key in order properly identify and remedy problems that may arise in our properties.
Proactively review repair intervention cases using Power BI and other data sources to assess failures and risks to residents, properties, and the organisation.
Engage with internal teams and external stakeholders to resolve complex cases Champion a resident-focused approach, ensuring residents are kept informed and supported throughout the process, and that all activities comply with relevant legislation, internal policies, and regulatory standards.
Lead service review meetings with managers and stakeholders, presenting performance data, service gaps, and recommending improvements based on trends and insights from intervention reviews.
Support the Disrepair & Intervention Manager with Pre-Action Disrepair claims, ensuring all actions are completed in accordance with the Disrepair Protocol and agreed timelines.
Produce disrepair disclosure documents, ensuring accuracy, consistency, and quality in line with legal and procedural requirements.
Strong technical understanding of property components, repair issues, and maintenance standards, which is likely to have been gained through experience in surveying, asset management, or property-related casework.
Experience in property maintenance or housing services, with the ability to interpret repair data, assess risks, and engage effectively with technical teams.
Skilled in analysing large volumes of repair data to identify trends, risks, and service gaps.
Proficient in using Power BI or similar tools to support data analysis and decision-making.
Demonstrable resident-focused approach, balancing service delivery with risk management.
Pragmatic and creative problem-solver, focused on delivering timely, practical solutions.
Proficient in Microsoft Office applications, including Word, Excel, Outlook, Power BI or other data analysis tools.
Ability to contribute to the review of policies, procedures, and strategies related to maintenance functions.
Our comprehensive benefits and rewards package reflects this commitment.
40,967 p/a 25 days holiday, increasing with service, plus 3 days Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! 30 Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Whilst this post is for 12 months there is a possibility of extension or permanency and even this doesn't materialise you will gain valuable experience and skills to support your next career move.
Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve.
people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups.