What you’ll be doing
as OT Service Manager (Waste):
Waste SCADA System Leadership:
Oversee the performance and resilience of SCADA platforms (Aveva System Platform/Wonderware, Iconics, Rockwell FactoryTalk), ensuring secure and optimised operations.
Stakeholder Collaboration:
Partner with operational teams and OT stakeholders to understand requirements, manage risks, and deliver services aligned with SLAs.
Team Leadership & Development:
Lead a team of system engineers with clear objectives, regular 1:1s, and development plans. Foster a positive, high-performing culture through training, reviews, and succession planning.
Service Desk & Incident Management:
Manage the OT Waste service desk, ensuring timely resolution of incidents and requests. Act as an escalation point for critical issues and monitor trends for continuous improvement.
Health, Safety & Wellbeing:
Champion a strong safety culture through audits, toolbox talks, and monthly forums — prioritising the well-being of your team.
Upgrade & Innovation Roadmap:
Work with OT Technical and DevOps teams to plan and deliver hardware and software upgrades, keeping Waste SCADA systems evergreen and future-ready.
Supplier & Budget Oversight:
Manage supplier relationships and a £1m operational/capital budget, ensuring value, compliance, and cost-efficiency.
Base location – Hybrid – Flexible working with travel to Thames Water offices and operational sites as required.
Working pattern – 36 hours Monday to Friday.
What we’re looking for:
1. Proven experience in OT/SCADA system management within critical infrastructure.
2. Strong leadership and stakeholder engagement skills.
3. A proactive approach to service delivery, safety, and innovation.
What you should bring to the role:
Essential Experience:
4. Experience in a technical delivery or maintenance role in SCADA or ICA
5. Proven experience managing technical teams and/or project delivery
6. Excellent interpersonal and stakeholder management skills
7. Strong customer service orientation and clear communication skills
8. Demonstrated ability to solve problems and balance technical, operational, and customer requirements
Essential Technical Skills & Qualifications:
9. Educated to degree level or equivalent in OT/ICA/SCADA technical discipline
10. In-depth understanding of SCADA systems and associated control technologies
11. Familiarity with health and safety frameworks in operational environments
12. Skilled in OT fault analysis, change control, and documentation
13. Ability to manage budgets, forecasts, and technical supplier relationships
Desirable Experience:
14. Experience managing competing demands and prioritising effectively
15. Knowledge of the water or utilities sector
16. Background in internal and external customer relationship management
17. Familiarity with digital transformation projects in OT environments
18. Understanding of service-level reporting and KPI management
Desirable Technical Skills & Qualifications:
19. Strong analytical and technical problem-solving skills
20. Awareness of cyber security principles in OT systems
21. Exposure to SCADA upgrades, migrations, or lifecycle planning
22. Experience with remote monitoring or telemetry systems
23. Vendor certification in Wonderware, or Rockwell FactoryTalk SCADA platforms
What’s in it for you?
24. Competitive salary up to £77,000 per annum, depending on experience.
25. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
26. Generous Pension Scheme through AON.
27. Performance-related pay plan directly linked to both company and individual performance measures and targets.
28. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.