Learning Services Facilitator (Colleague Trainer)
Location: Sage, Newcastle upon Tyne, England, United Kingdom
Job Description
To develop and deliver highly effective training that will skill colleagues to a high standard, so they can successfully implement, consult and support our products, providing an extraordinary customer experience to their customers. The role ensures we deliver in-depth knowledge, skills and behaviours through face-to-face training, coaching and e-learning. Ability to travel outside of office hours and overnight stays will occasionally be required for this role.
Hybrid – 3 days in our Newcastle office (global headquarters)
Responsibilities
* Deliver an exceptional onboarding learning experience to all new CS Colleagues, engaging, inspiring and retaining delegates.
* Deliver learning programmes to existing colleagues across the UKI sites that help them be the best they can be.
* Creation, development and ongoing maintenance of effective training programmes on our products, customer service, in‑house training requirements, including e‑learning and virtual classroom.
* Ensure colleagues have the necessary environment to optimise their learning of Sage products to successfully support our customers.
* Acquire and maintain outstanding levels of product knowledge; become a subject‑matter expert in the product portfolio.
* Full curriculum ownership for specific product areas with responsibility for course structure, content and delivery methods.
* Evaluate the effectiveness of training courses and make recommendations for improvements where identified.
* Work with key stakeholders (R&D, Product Managers, TMs, TSL) during course development and keep abreast of the very quick changes that can occur when developing courses.
* Strong relationship management with CS.
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