We are currently looking for an enthusiastic Account Clerk/Administrator to support our Team Leaders and Account Managers with all things Tenancy. This is a hands on role, liaising with Landlords, Tenants and branches, providing top tier customer service.
You will be an ambassador for the LSL brand, demonstrating strong delivery of LSL EA Franchise values and positive behaviours in all interactions.
Key Duties & Responsibilities:
* Supporting the delivery of departmental objectives and SLA’s.
* Pursuing opportunities to enhance personal knowledge, skills and expertise in the processes and procedures that are the responsibility of the CAD department.
* Processing tenant and landlord accounts efficiently and effectively and always liaising in a courteous and professional manner when supporting Landlords, Tenants, and Franchisees with their enquiries.
* Striving to deliver a world-class service to customers thus ensuring customer satisfaction levels and perception of the department are enhanced and maintained in all verbal and written correspondence.
* Seek to resolve enquiries and complaints at first point of contact, escalating promptly where required to ensure swift and effective resolution.
* Developing and maintaining excellent relationships with internal colleagues, external customers, and franchise partners.
* Adhering to industry legislative requirements.
* Ensuring completion of training modules automatically assigned within defined deadlines and completing any other training as directed by Team Leaders and Managers.
Essential:
* Proficient in the use of Microsoft applications
* Computer literacy
* Effective communication, listening and interpersonal skills
* Resilience
* Effective organisational and time management skills
* Motivation to exceed expectations & strive for personal development
* Able to evidence outstanding customer service skills
Desirable
* Experience of effective complaint resolution
* Strong knowledge of company CRM systems
* Understanding of Lettings and Property Management
If this sounds like an opportunity for you then we want to hear from you