Job Title: 2nd Line Support Engineer – Networking & Infrastructure Support
Salary: £30,000- £37,000
Location: Birmingham
A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure
.
Key Responsibiliti
* esProvide Level 2 technical support across networking, infrastructure, and cloud service
* s.Troubleshoot complex networking issues, including VLANs, routing, and switchin
* g.Configure and maintain VLANs, ACLs, and firewall policie
* s.Diagnose Spanning Tree issues and network performance problem
* s.Support and maintain firewall, switching, and wireless infrastructur
* e.Perform firmware and software upgrades on networking equipmen
* t.Manage and maintain virtualisation environments (VM lifecycle management
* ).Support Microsoft 365 services, including Exchange, Teams, and SharePoin
* t.Assist with Azure infrastructure and understanding of cloud resource fundamental
* s.Support SAN storage environments and understand storage architecture basic
* s.Perform remote troubleshooting of technical incidents and service request
* s.Work within an ITSM ticketing system, managing incidents, prioritisation, and escalatio
* n.Maintain and update technical documentation and knowledge base article
* s.Assist with backup technologies and data protection processe
s.
Required Skills & Experie
* nceStrong troubleshooting and analytical problem-solving ski
* llsExperience supporti
* ng:VLAN configuration and managem
* entStatic routing on switches and firewa
* llsACL creation and modificat
* ionInbound and outbound firewall polic
* iesSpanning Tree troubleshoot
ingFirewall Experie
nceExperience supporting at least one of the following vendo
* rs:Check Po
* intCisco Mer
* akiJuni
perSwitching Experie
nceExperience supporti
* ng:HPE / Ar
* ubaCisco Mer
akiWireless Network
ingExperience supporting wireless environments includi
* ng:HPE Ar
* ubaCisco Mer
* akiCi
scoVirtualisat
ionExperience supporting virtual environments includi
ng:Hype
* r-VVM lifecycle management (create/delete/snapshots/maintenan
* ce)Virtual switch managem
entVMw
* areVM lifecycle managem
* entVirtual switch managem
ent