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Service Delivery Manager - Cyber Security, Ipswich
Client:
Peaple Talent
Location:
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
27.06.2025
Expiry Date:
11.08.2025
Job Description:
Cyber Security Delivery Manager | Permanent | UK Remote | £50,000 p.a
Peaple Talent has partnered with a reputable consultancy in the UK to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis.
The client is based in the South West of England but is hiring remotely due to the client-facing nature of this role.
If you are passionate about cybersecurity and excel at building meaningful client relationships, this role is suitable for you.
We are seeking a Technical Service Delivery Manager who can guide clients towards better security practices, maximize service value, and clarify complex challenges.
The ideal candidate will have a background in cybersecurity operations, excellent interpersonal skills, and a growth mindset, eager to contribute to the evolution of technical solutions and service delivery.
Key Responsibilities:
* Manage daily operational engagement with clients, maintaining regular communication and service updates.
* Collaborate with the sales team to support client retention and contract renewals for CSOC services.
* Investigate potential security incidents, produce incident reports, and address client concerns to mitigate risks.
* Create and maintain internal technical documentation to improve workflows.
* Support operational teams by troubleshooting and resolving challenges.
* Assist in onboarding new clients, understanding their operations and risks, and providing support during initial service adoption.
* Represent the voice of the customer to ensure their expectations are met.
* Contribute to customer reports, analyzing service performance, threat trends, investigations, SLAs, data ingestion, and vulnerabilities.
* Work with engineering teams to identify and implement service improvements and technical upgrades.
* Provide expert guidance to clients on optimizing their use of services.
Key Experience Required:
* Strong understanding of SOC environments, including SIEM and SOAR tools for threat detection and response.
* Microsoft Security certifications or equivalent experience demonstrating technical expertise.
* Interest in current cybersecurity trends, emerging threats, and attacker techniques.
* Knowledge of frameworks like MITRE ATT&CK and compliance standards such as ISO 27001 and Cyber Essentials Plus.
* Experience with Microsoft security tools, especially in Azure, and familiarity with Microsoft Sentinel and Defender XDR.
If interested, please apply directly on LinkedIn with an updated CV.
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